Evolving Your Service BDC for 2023 and Beyond
(Room D174)
26 Jan 23
2:30 PM
-
3:30 PM
2022 proved to be a huge year for dealers adopting a wide array of automated tools like chatbots and digital voice assistants to handle routine tasks, answer the phones, and even book service appointments without human assistance. This brings new opportunities for service BDCs to evolve beyond the switchboard mode, and transform into a BDC that proactively develops business, generates revenue, and improves CSI. Join this interactive workshop to discover just how far your BDC can grow with new skillsets in service recovery, upselling competence, overcoming objections, and learning how to fill capacity gaps to drive fixed ops profitability.