Employee Retention Equals Customer Retention
(Room D175)
26 Jan 23
2:30 PM
-
3:30 PM
The challenges around hiring the right people — combined with a dealership's need for great customer experience — is about to collide with the significant changes ahead for vehicle retailing. Learn new employee and customer retention skills and strategies. Appreciate the link between employee satisfaction and customer satisfaction; without employee retention there is no chance of customer retention.