Employee Retention Equals Customer Retention
(Room C145)
28 Jan 23
10:30 AM
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11:30 AM
The challenges around hiring the right people — combined with a dealership's need for great customer experience — is about to collide with the significant changes ahead for vehicle retailing. Learn new employee and customer retention skills and strategies. Appreciate the link between employee satisfaction and customer satisfaction; without employee retention there is no chance of customer retention.