Experience Is the New Brand: How to Build a Business That Customers Trust, Talk about and Come Back to.
29 Jan 26
8:30 AM
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10:00 AM
In today’s retail landscape, customer experience isn’t just part of the business—it is the business. In this high-energy, insight-packed session, globally recognized retail expert Anne Obarski shares four powerful strategies to turn your business into a magnet for loyalty, trust, and word-of-mouth buzz. With 40 years of hands-on consulting, speaking, and training under her belt—and recently named a Top Global Retail Expert for the second year in a row—Anne will walk you through what it truly takes to build The Business of Experience. You'll learn how to: • Be Consistent: Deliver excellence at every touchpoint, every time. • Be Unique: Stand out by creating moments customers remember and repeat. • Build Resilience: Equip your team with the mindset and tools to thrive—even in chaos. • Grow Loyalty: Earn customer trust so strong, they wouldn’t dream of going elsewhere. Whether you lead a single storefront or manage hundreds, this session offers practical takeaways and inspiring stories that will challenge the way you think about service, culture, and success.