WSC 2026 Annual Conference

De-Escalation Strategies & Dealing With Difficult Situations For Safety Professionals

In today’s workplace, the ability to effectively manage conflict and calm tense situations is an essential skill for safety and success. This interactive session will provide attendees with practical, proven techniques to de-escalate high-stress encounters before they spiral out of control. Participants will learn how to manage their own emotions, recognize verbal and nonverbal cues of escalating behavior, and apply communication strategies that foster understanding and reduce tension. Through real-life examples, group discussion, and actionable tools, this session will empower attendees to create safer environments, strengthen workplace relationships, and respond confidently when faced with difficult situations.